Not been to the dentist
for a while?

01 Tell us what is on your mind.

When booking, a simple sentence is enough: “I have not been to the dentist for a while and would like to start again.” If you currently have pain, swelling or other symptoms, please mention them straight away. This helps us determine which appointment is suitable. You do not need to interpret your symptoms or suggest a diagnosis yourself.

You can also talk about nervousness on the phone. Perhaps a particular sound, the examination or the thought of high costs worries you. The more specific your questions, the more directly they can be discussed. You do not need to recite a long history from memory.

02 Understand first, then decide.

The first visit is about understanding your current situation. This includes questions about your health, medication and previous experiences. The examination looks at your teeth, gums and mouth. Whether further assessments or X-rays are needed is decided according to your situation.

A long break alone does not tell us which treatment is needed. Equally, having no pain does not prove that everything is healthy. An examination is therefore more useful than guessing about the state of your teeth. Afterwards, ask for an explanation of the findings and what they mean for you.

03 Please remember:

Please bring your health insurance card and identity card or passport so we can check your details. If you have private insurance without a card, your insurance details are sufficient. Also remember any documents that apply to you:

• If you take medication: an up-to-date list including doses.
• If available: an allergy card or another relevant health record.
• Existing X-rays, clinical reports or treatment cost plans.
• A short note of your most important questions.

Please do not arrange new X-rays specifically to prepare for your visit. We will clarify after the examination whether images are needed and whether existing ones are sufficient. If something is missing, you can mention it at the appointment.

04 Agree on clear arrangements.

You are welcome to ask if an explanation is too fast or you do not understand a technical term. An agreed hand signal to request a break during the examination can be helpful. Also tell us whether you would like each step explained beforehand.

If your anxiety is stronger, we should discuss together what support is needed. A calm conversation alone cannot resolve every form of anxiety. On our page for people with dental anxiety , we describe how wishes and next steps can be agreed together.

05 Leave with a plan you understand.

By the end, you should know which next steps have been discussed. Ask if needed: What matters in the near future? What options and alternatives are available? What costs and further appointments should I expect? When several issues come together, a clear order of priorities helps.

Whether treatment takes place at the first appointment depends on your concern, the findings and the time agreed. Same-day treatment therefore cannot be promised in every case. You do not need to commit to a particular restoration before your visit.